Comsumer Protection FAQ


1. Are there consumer fraud instances to be cautious of?

Fraudsters usually come up with new and creative ways to try to get your money in Australia and abroad. There are a number of common scams to be aware of which include:

  • i. Relationship Scam. This involves scammers contacting their victims online and gain their trust by building fake relationships. After they have established trust, scammers ask their victims for money for various travel expenses, fees or other emergency expenses. If you’ll be looking for love online, remain alert for signs that the other party in your relationship may not be who they say they are. Remember, you should never send money to someone you have not met in person.
  • ii. Internet Purchase Scam Scammers use websites or online classifieds to advertise items, such as mobile phones, event tickets and cars, that don’t exist. Be careful when sending money in response to an online advertisement.
  • iii. Telstra and Australian Taxation Office Impersonators. Scammers send hoax emails and calling individuals impersonating Telstra or the Australian Taxation Office saying an outstanding debt is owed. They attempt to trick consumers into providing personal information and account or payment details. Callers may advise that your computer has a virus and convince you to give them remote access, or claim they need assistance in catching a hacker who has accessed your bank account.
2. What should I do if I receive a suspicious email from someone claiming to be Zazi Transfer?

Don’t respond to the email or click on any links. Instead, forward the email to us at suspicious@zazitransfer.com, and then delete it.

3. Does Zazi Transfer hold funds or provide buyer protection?

We don’t act as a third party for holding funds, or offer a “purchase protection” policy. Zazi Transfer is committed to protecting the interests of our customers, but we can’t guarantee the delivery of goods or rendering of service once the receiver has picked up the funds. We caution our customers against sending money to people they don’t know.

4. What can I do if I suspect fraud or am a victim of fraud?

If you’ve just sent a money transfer and suspect that you may be a victim of fraud,  contact us Immediately through https://zazitransfer.com.au/contact-us If the transfer hasn’t been completed, we may be able to cancel it and refund your money

5. What does Zazi Transfer do to protect my information?

We use a variety of techniques to protect the confidentiality of your personal information. You can learn more in our privacy policy here https://zazitransfer.com.au/privacy

6. What can I do to protect myself from fraud in Australia?

Most importantly, make sure you know the person you’re sending money to. Only transfer money to someone you know personally or whose identity you can personally verify. If someone asks for money for a friend or relative in an emergency situation, do everything you can to confirm that the emergency is real before sending the money.